Shipping and Delivery Policy

Order Processing

  • We process orders within 1–2 business days. You will receive an email confirmation once your order has been dispatched.

Delivery Services & Costs

  • Standard Delivery: Free on all orders within mainland UK. Delivery typically takes 2–3 working days once your order has been processed.

  • Large Items: Some large items (e.g. bunk beds) may take up to 5–7 working days depending on stock and your location. We will contact you to schedule a delivery date.

  • Remote Postcodes: Deliveries to the Scottish Highlands, offshore islands or other remote areas may incur a surcharge and could take longer. Please enter your postcode at checkout to see if additional charges apply.

  • We currently do not offer international shipping.

Carriers & Tracking

  • For smaller items, we typically use courier services such as DPD or Parcelforce. You will receive a tracking link once your order is dispatched.

  • For larger furniture items, delivery may be arranged directly by our supplier or their logistics partner. A member of the delivery team will contact you 24 hours in advance to confirm your delivery window.

Delivery Address

  • Please ensure that your delivery details are accurate at checkout. If you need to make changes, contact us as soon as possible at info@coolkidbeds.co.uk.

  • Deliveries require a signature. If no one is available to receive your order, re‑delivery charges may apply.

Questions