Terms & Conditions

Last updated: 10th August 2025

1. Company Information

Business Trading Name: Martin Roberts trading as Cool Kid Beds

Registered Office / Correspondence Address: Truwood House, Bromfield Industrial Estate, Mold, CH7 1XB, United Kingdom (registered address – info@coolkidbeds.co.uk) – NOT a showroom or return address.

 

 Contact Email: info@coolkidbeds.co.uk

 

2. Products and Orders

 

  • We sell children's beds and furniture via dropshipping from trusted suppliers, including Kidsaw and other approved brands.
  • All orders are subject to availability.
  • Orders are processed within 1–2 business days and delivered in 2–3 working days within the UK. We currently do not ship internationally.

 Returns & Refunds

Faulty or Damaged Items

  • Returns are only accepted for items with manufacturing defects or damage. Please contact us within 30 days of delivery with photos and a description of the issue. We will liaise with Kidsaw to arrange replacement parts or a return.

Change‑of‑Mind Returns

  • We do not accept change-of-mind returns once your order has been dispatched. Please ensure the product meets your requirements before ordering.

  • We will process your refund once the returned item has been inspected and approved by Kidsaw.

Exceptions

  • Custom or made‑to‑order items (e.g. mattresses or personalised products) are not eligible for change‑of‑mind returns unless faulty.

If you have any questions about our returns process, please contact us at info@coolkidbeds.co.uk.

4. Warranties

Products are covered by manufacturer warranties for defects arising from normal use. We do not cover damage caused by misuse or incorrect assembly.

5. DIY Assembly Disclaimer

Many products require self‑assembly. Please follow the instructions carefully, as we cannot be held responsible for damage resulting from incorrect assembly.

6. Payment

All payments are processed securely through recognised payment providers (Shopify Payments, Stripe, or PayPal). Ownership of goods transfers only upon full payment.

7. Disputes

If you’re unhappy with your order, please contact us first so we can resolve the issue. If we cannot reach a resolution, you may refer your case to the Retail ADR scheme or pursue a claim through the UK small claims court.